Shipping policy

Shipping policy

Shipping and Damages

At checkout you may be able to select from multiple shipping options.  Shipping is generally available in the United States and other countries as listed at the time of checkout.  Prices for each location may vary.  Standard shipping times will apply.  As we do not transport the items we cannot guarantee shipping times.  Depending on the item’s shipping location, you may be issued a tracking number that allows you to check the status of your package; however, not all shipments will include tracking numbers.  Before we can ship your order, Fenindom  must prepare your item and ensure quality control.  We recommend you check all shipments immediately once you have received them. We highly suggest to do that at the post office or when your parcel was delivered. If you have any issues with your shipment or if you believe that your item was damaged during shipping, please contact us immediately at production@fenindom.com. We may be unable to provide you a replacement item where you fail to notify us promptly regarding any shipping damages. 

RISK OF LOSS

All items purchased through the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you and the carrier upon tender of the item to the third party shipping carrier. 

Taxes

Depending on the laws of your jurisdiction you may be taxed for any payments or purchases.  In the event that we do not collect the applicable taxes, you agree that you are still responsible for any applicable taxes.  Although no taxes may be collected by us you agree that you will pay any applicable taxes or fees to the tax agencies having jurisdiction over you. 

Shipping

SHIPPING METHODS & COST

Please note: Due to social politic events, it may take a little longer than usual to receive your order. All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days with current delays, your package will be shipped via Ukrposhta. We also have EMS express shipping available. 

Minimal price for shipping right now is 20 USD. Final price depends on your product weight. Shipping price is shown during checkout. 


INTERNATIONAL SHIPPING

International orders typically arrive between 16 to 35 working days. Tracking code is always provided in order details, and we would suggest to check it up regurarly, so you'll be able to keep eye on your parcel. Express shipping usually takes up to 7 days to be delivered.

Please note that your order ships from Ukraine and may be subject to additional customs fees upon delivery. While we try our very best to keep international shipping costs low, your country’s import fees are out of our control. Thank you for your understanding.

PRE ORDERS

Pre order items will ship within 2 days of the date listed on the product. Please check your item dates carefully. Once processed you will receive a confirmation email with your tracking information. 

International orders will be shipped via Ukrposhta. EMS ships within 5-7 business days within Europe, US and Asia. Fenindom is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

TRACK YOUR SHIPMENT

You can track your order with the tracking information provided in your shipment notification email.

LOST OR STOLEN PACKAGES

We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $0.98. For orders over $100, the fee is 1.5%-5% of your cart total. Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired (Please note: If you choose to remove Route Package Protection, you accept that Selkie is not liable for items that are lost, stolen or damaged in transit). If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please click here to file a claim. If you have any questions or need further assistance, please email production@fenindom.com