Orders and Payment
Fenindom may allow you to purchase items through our Site. When making a purchase you will be prompted to input your payment information or pay through a PayPal. You agree that we may charge full amount listed at checkout to your credit card or other payment method listed including taxes and other fees. Your payment information will be shared with our third party payment processor. By purchasing anything from our Site you also agree to the terms and conditions of our third party payment processor. Please be aware that all payment information will be stored and secured by the payment processor and not us. An order contract is not created until we process your payment and send you an order confirmation notice.
All orders are subject to availability. An order contract is not created until we accept and acknowledge your order and send you an order confirmation (“Order Confirmation”). For this reason, you agree that even after you receive an Order Confirmation we may cancel your order without penalty. Please be aware that any statements made by our customer service representatives or salespeople are non-binding in nature. We reserve the right to refuse shipments of items to you and to cancel any orders for any reason at any time. Orders generally take one from 2 to 7 business days, when they are available in stock. If order is open for pre orders, it gonna be shipped to you in time, provided in description of item (yet delays may happen, we gonna update if any of them will appear).
Please note, that you can cancel your order within 3 business days after confirmation. Also, Fenindom does not take responsibility for any commissions, applied by third part companies. If item was shipped, then cancellation of order won't be possible. Please keep that in mind, as we try to provide next day shipping service for in stock products.
Returns and Refunds
By request you may apply for refund for our serial products. This option is available within 7 working days after receivement of your parcel. All refunded items must be in new, in original condition, and unused. If you warn product for any occasion except issue, then it's not eligible for refund. You may request a refund in the form of the payment method provided and you must follow all return instructions properly in order for us to issue you a refund. In order to intiate a refund request, you will have to contact us at firstname.lastname@example.org. You will receive a response from us acknowledging your refund request and additional directions. You are solely responsible for all return and shipping fees associated with the Refund Policy for any items that you wish to return for a refund. Failure to notify us regarding a return for any refund request shall be rejected. Upon receipt of your returned item, we shall inspect the item and at our discretion, may approve any refund requested . We reserve the right to reject any refunds for items we deem as returned in non-sellable condition, opened, damaged, altered, or used. Where a refund has been you will be refunded any amounts on your original payment method. Please be aware that refunds are not instaneous and there may be a delay in crediting any refund amount to your payment method..
Also, we don't accept refund for any custom made product, including lingerie and swimsuit collections. We may only offer exchange if item was damaged during shipping or came in wrong size. Any other non custom made product may be refunded within terms, written in this document. In case of product refund you will need to ship product back to our storage with tracking code provided. We also must concern you, that all shipping expenses are coming to your side. Refund may be provided as soon as we gonna receive parcel back and confirm it's proper condition.