Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Submit the commission request form with:

• Character name and source (links welcome)
• Your estimated deadline
• Your region (America, Europe, Asia, Australia, Africa, other)
• Your preferred contact (WhatsApp, Instagram, Facebook, email)
• How you discovered us

Adding reference images, a budget range and your measurements speeds the quote up considerably. No obligation, no deposit until you approve.

Yes. We accept bespoke one-of-a-kind designs for cosplay and other unique occasions — including original characters, non-canon designs and reworked concepts. Describe the idea and share any sketches, mood boards or reference art and we'll develop it into a wearable design.

Yes, that's our speciality. We regularly build from official artwork, screenshots, concept art, anime frames and photos. Each piece is designed from the reference material and drafted to your measurements rather than adapted from a stock pattern.

Yes. We can sign an NDA and hold back all photography and social posting until you give the go-ahead. Let us know at the quote stage.

Yes. Custom-made items are built to your individual measurements — we don't use standard sizing or mass-production patterns. Size charts published on the site apply to our serial (repeatable) designs only, such as lingerie and standard costume lines.

After your quote is approved, we send a measurement guide with instructions and diagrams. Send the numbers, and where possible have them taken by a tailor or someone experienced — an accurate set of measurements is the single biggest factor in how well the finished piece fits. 

Custom-made pieces are non-returnable, which is exactly why we invest in the measurement and fitting stage up front. If something isn't right, contact us at production@fenindom.com as soon as the parcel arrives — we'll work with you on adjustments or alterations.

Yes. We ship to most countries. Available destinations, carriers and prices are shown at checkout before you pay. Orders ship via Ukrposhta, with EMS express available for faster transit.

Possibly. Import duties, taxes and handling fees are set by your country and are not included in the item or shipping price. Any charges levied on delivery are the customer's responsibility. We declare shipments accurately and can't mark parcels as gifts or under-value them.

Check your parcel carefully when it's delivered — ideally at the post office or with the courier present. If anything is damaged or missing, email production@fenindom.com immediately with photos. Prompt notification is essential: claims raised late may not be possible to resolve with the carrier.

Yes. Our digital sewing patterns let you make selected designs yourself — including our Witch Hat Atelier pattern range, available for pre-order. Patterns are delivered digitally and are non-refundable.

Yes, our In Stock section has finished pieces ready to ship, dispatched within 1–3 business days. It's the fastest option if you're against a deadline, and the same craftsmanship as our bespoke work.